Chapter 21 of 21
Troubleshooting
The most common program messages: what they mean and what to do.
- What it is for
- When the program shows a problem message, find it below — each one has the cause and the solution.
- Who can use it
- Every program user.
- Where to find it
- Messages appear in the corner of the program window, in dialog windows or in status cards (e.g. Stream Deck, Remote access).
1“Port 8089 / 8090 is already in use”
- Symptom: an error window with Port 8089 is already in use… or Port 8090 is already in use….
- Cause: another program uses the program server port — most often a second running copy of TimerPRO.
- What to do: close the second copy of TimerPRO (check the taskbar and Task Manager) and restart the program. The program keeps working, but until then Stream Deck and Companion may not work.
2Clock on the wrong screen
- Symptom: the clock window opens on the operator monitor or is not on the second screen.
- What to do: Settings → Secondary Display → choose the monitor from the list; Identify shows the number of each screen (see Clock window and second monitor).
- If the monitor is not on the list, Windows does not see it — check the cable and the Windows display settings.
3A phone does not open the clock page
- Symptom: the Remote Access tab shows Local only — check network or the phone does not connect to the address.
- What to do: the phone and the computer must be on the same Wi-Fi / LAN; type the address exactly as in the Remote Access tab (or scan the QR code); check that the Windows firewall does not block TimerPRO (see Remote access).
4License activation
- Enter a license key / Enter the e-mail used for the purchase — fill in both fields.
- Activation failed — check the key and e-mail from the purchase message (the same e-mail as at purchase) and the internet connection.
- Details: License and activation; help — the timerpro.eu website.
5FREE version limits
- Free version allows maximum 5 lectures… — the FREE version allows 5 lectures.
- The FREE version allows 5 assignments — buy the full version for more.
- Features marked PRO (e.g. agenda, triggers, messages) need the full version — the purchase button is in the License tab.
6Stream Deck does not respond
- Not installed — click Install plugin and restart the Stream Deck app.
- Stream Deck app not installed — install the Elgato Stream Deck app.
- Not connected / The Stream Deck plugin is not connected — install it and restart the Stream Deck app, then press the button…
- The Stream Deck server is not running — start the server in the Companion tab and turn on its automatic start in Settings.
- This key is used by Timer PRO shortcuts — choose another.
- Details: Stream Deck.
7NDI
- No NDI sources found — there is no NDI source on the network: check that the NDI sender is running and on the same network, then Refresh.
- NDI not available — the program did not load the NDI send module; the NDI output will not work (see NDI).
8Online agenda and event
- No connection with timerpro.eu / Could not publish this agenda online — check the internet connection — check the internet connection.
- Wrong join code / Event not found — ask the room that created the event for the current link and code.
- The event already has the maximum number of rooms (30).
- Events with several rooms are available in the PRO version.
- Details: Live agenda and online event.
9Other messages
- Timeline is busy — try again — wait a moment and click again.
- Cannot play this sound file — choose another sound file.
- Invalid settings file / Invalid triggers file — choose a file saved by TimerPRO (export).
- Windows SmartScreen during installation — click More info and check that the publisher is AS LIVE MEDIA (see Installation and first start).